Emberline House
Privacy policy
Effective
Scope
This policy explains how Emberline House handles personal information collected through emberline-house.com, including information provided through the website enquiry form and browser storage used to remember cookie choices.
This policy is written for the Australian market and describes the Australian Privacy Principles where they apply. Being available online does not, by itself, determine whether a particular privacy law applies. Contact Emberline House directly for information about the organisation or your circumstances.
Information we collect
If you use the enquiry form, it asks for your name, email address, question topic, preferred dates if known, message, and agreement for Emberline House to use those details to respond. It also includes a hidden field to identify automated submissions; this is not a visitor-facing information field.
The topic choices are A room, Planning a stay, Ember Table, The Coral Room, and Interactive leisure sessions. A preferred date is optional. The other enquiry fields are required so the business can understand and respond to your request.
The site also uses browser local storage to remember your cookie choice. This is limited to the necessary and functional categories declared for the site.
Collection and holding
Information is collected when you complete and submit the enquiry form, or when your browser stores your cookie preference. Please include only information needed to address your question.
Emberline House should hold enquiry information securely and only for as long as it is needed for the purpose for which it was collected, or as otherwise required by law. The current site configuration does not state a fixed retention period or provide a separate retention schedule. Contact Emberline House for a current answer about a particular enquiry.
How we use information
Enquiry details are used to understand and respond to questions about a room, planning a stay, Ember Table, The Coral Room, or Interactive leisure sessions. A preferred date may help clarify your plans, but the site does not show live availability or confirmed reservations.
Cookie-choice information is used to remember whether you accepted or declined the available choices. The site does not use analytics or advertising tools.
Form submissions
The form collects your name, email address, selected topic, optional preferred dates, message, and consent to use those details for a response. It includes a required consent checkbox and a hidden field for identifying automated submissions.
No external submission endpoint is configured for the form in the current site setup. If you need to ask a question or confirm how a submission can be handled, contact Emberline House using the email address, phone number, or postal address below.
Overseas disclosures
The current site configuration does not identify an overseas recipient or an overseas disclosure practice for information collected through the form or browser storage. Contact Emberline House before submitting information if this point is important to you, or to ask whether the position has changed.
Retention
Enquiry information should be retained only while it is needed to understand and respond to the enquiry, deal with a related follow-up, or meet a legal requirement. Cookie-choice information is kept in browser local storage for the purpose of remembering your choice. No fixed retention periods are configured in the supplied site information.
Security
Take care when entering information into any online form and include only details relevant to your question. Emberline House should take reasonable steps to protect information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This policy does not promise a particular security technology or guarantee a particular result.
Contact Emberline House promptly if you believe information submitted through the site has been handled incorrectly.
Access and correction
You may ask Emberline House for access to personal information it holds about you and request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading. Use the contact details below and include enough information for the business to understand your request.
Emberline House will consider the request and respond in accordance with applicable requirements. If you need a current explanation of the process, ask by email, phone, or post.
Your choices and rights
You can choose whether to provide an optional preferred date. You can decline to use the enquiry form and contact Emberline House directly instead. You can also change or clear the browser storage that remembers your cookie choice through your browser controls.
Depending on the applicable Australian privacy requirements, you may have rights to access and correct personal information and to make a privacy complaint. You may also ask Emberline House to explain how your information is being handled. Contact details are provided below.
Children
This site is intended for visitors planning accommodation, dining, leisure, or related questions. Do not submit a child’s personal information through the enquiry form unless you are authorised to do so.
Complaints
If you have concerns about how your personal information has been handled, contact Emberline House first using the details below. Describe the issue and the outcome you are seeking. Emberline House will consider the complaint under the applicable privacy requirements.
If you are not satisfied with the response, or prefer not to contact Emberline House first, you can contact the Office of the Australian Information Commissioner through its current public contact channels. This policy does not state a fixed complaint timeframe.
Changes to this policy
Emberline House may update this policy when the site, its information practices, or applicable requirements change. The effective date at the top of this page identifies the version currently published here.
Contact
For privacy questions, access or correction requests, complaints, or questions about overseas disclosures, contact Emberline House using the details below:
Email: [email protected]
Phone: +61 2 9415 2630
Post: 7 Help Street, Chatswood, New South Wales 2067, Australia